Precise Solutions

Information We Collect

We collect only the minimum personal information necessary to verify your identity, prevent academic misconduct, and ensure test integrity.

 

We collect and store:

1. Account Details: your taker’s name, and the name of your testing institution.
2. Identity Verification: A photograph of your face and a photo of your government-issued or institutional ID card.
3. Session Monitoring: Continuous audio, video, and screen recordings during the exam session, capturing your webcam feed, microphone audio, screen activity, and immediate physical surroundings.
4. Test Data: Clicks, text responses, and any audio/video exam submissions.
5. Technical Data: Hardware and software configuration details, including active background processes, to detect unauthorized software.
6. Support Logs: Text communication history with our support staff.

We explicitly DO NOT collect or store:

1. Financial details or credit card information.
2. Date of birth or physical residential addresses.
3. Government identifiers like Social Insurance Numbers (SIN) or Social Security Numbers.
4. Health information or continuous keystroke dynamics.

How We Use Your Information

We process your data strictly to validate test results and maintain academic integrity. We do not sell your personal data or use it for marketing purposes. Data is processed under the lawful

basis of executing our contractual obligations with your testing institution, or based on your explicit consent where required by law.

 

Data Storage and Sovereignty

All personal information is encrypted in transit and at rest, and is stored exclusively on secure servers located in Canada. If you access our services from outside Canada, your information will be transferred to and processed within Canada.

 

Data Sharing and Disclosure

We do not share your personal information with third parties without your explicit consent, except in the following limited circumstances:

• Your Testing Institution:Your exam recordings, identity verification logs, and test results are shared directly with the institution that scheduled your exam.
• Legal Compliance:When required by a valid legal order, court subpoena, or applicable law.
• Safety & Security:To protect the safety, rights, or integrity of our services, users, or the public.
• Business Transfers:In the event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity under the same privacy protections.

Data Retention and Deletion

We retain your data only as long as necessary to fulfill testing requirements or as directed by your institution:

• Proctoring Artifacts: Audio, video, and screen recordings are automatically deleted after one (1) year from the session date.
• Identity Verification Profiles: Biometric templates and ID photos are automatically deleted within two (2) years of profile creation, unless your institution configures a shorter window.
• Anonymized Data: Following deletion, we may retain minimal, completely anonymized data for internal billing, legal compliance, and research purposes. This data cannot identify you.

 

Information Security

We implement robust administrative, technical, and physical safeguards—including SSL/TLS encryption for data transmission—to protect your information from unauthorized access. Please note that you are responsible for securing the device, local network, and internet connection you use to take the test.

 

Your Privacy Rights (GDPR & PIPEDA Compliance)

Depending on your location, you may have the right to access, correct, restrict, or request the erasure of your personal data. To exercise these rights, please contact the educational institution or organization that administered your exam, as they act as the primary data controller. We will support them in fulfilling your request.

Updates to this Statement

We may update this Privacy Statement periodically to reflect changes in our practices or regulatory requirements. The "Last Updated" date at the top indicates when the latest modifications were made.

 

Contact Us

If you have questions or concerns regarding our privacy practices, please contact our Privacy Officer by writing to: info@precisesolutions.com